Ordering from us is easy, you can contact us by telephone or e-mail (of which details are included in the contact us tab). If it is a cake that has already been created that you would like or something more tailor made we are happy to discuss and quote free of charge.
When placing a celebration cake order we require a £20 deposit ~ this is refundable up until 4 weeks prior to the date your cake is booked for. Wedding cakes need a minimum deposit of £50. By paying your deposit you secure the date for your cake ~ I am unable to now offer a "save your date" service without a deposit. The remainder of the balance is to be paid on collection or delivery of your celebration cake, other arrangements are made for Wedding cakes.
Transportation of your Cake.
When transporting your cake you need to make sure you have a flat clear space for your cake to sit. This could include the boot of the car ~ as long as everything else has been removed and no flying/moving objects are going to damage your cake, Or possibly the front foot well of the vehicle, again as long as it is clear from any other objects. Once you have collected your cake and it is safely stowed in your vehicle, it is your responsibility. Any damage caused to the cake due to careless handling will not be re-funded. Any highly fragile sections of your cake will be removed before transport and full instruction given on how to re-assemble once you have your cake at its destination.
Care of your Cake
Our cakes are made from modelled sugar paste and fondant and should be treated as very delicate items, they will not withstand any force being applied to them or any rough handling.
Cakes covered in fondant / sugarpaste should not be refridgerated.
Terms and Conditions.
Standard Terms and Conditions
These terms form the basis of the contract between our
customer and Funky Fairy Cake Stop.
These Terms, your Order and your Order confirmation are considered by us
to set out the whole agreement between you and us for the sale of cakes. Please check all details in the order
confirmation are complete and accurate as this is the document we work to when
completing your order.
Basis of Sale
Any samples, drawings, or descriptions we issue and any
descriptions or illustrations contained on our website are issued solely to
provide you with an approximate idea of the cakes they describe.
Quotations are valid for a period of 30 calendar days from
the day of quotation.
Placing an order
No contract is made with you until we have issued an order
confirmation and have received your deposit.
Cancellation and alterations
In the event of a cancellation by you any payments
previously made are not refundable.
You may prior to 28 days before the due delivery day, or 7
days for celebration cakes, amend or cancel your order by providing us with
In the case of
alterations a new order confirmation will be issued detailing the changes and
the new cost. Alterations are not confirmed until a new order confirmation has
In the unlikely event that we need to cancel your order any
deposit paid will be refunded. Funky
Fairy Cake Stop reserves the right to cancel, vary or suspend the operation of
this contract if events occur which are in the nature of force majeure
including (without prejudice to the generality of the foregoing): fire, floods,
storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability
of materials or supplies or any other event outside the control of Funky Fairy
Cake Stop, and that Funky Fairy Cake Stop shall not be liable for any breach of
contract resulting from such an event.
Funky Fairy Cake Stop’s liability (both in contract and
tort) in respect of defects in goods or services shall be limited to the issue
of a credit note in respect thereof or granting a refund or other such
compensatory measures as Funky Fairy Cake Stop, at its discretion, considers
appropriate in the circumstances and shall be limited to the to the value of
the goods or services giving rise to the claim.
Funky Fairy Cake Stop shall not under any circumstances be
liable for the customer respect of indirect consequential loss or damage or
loss of profits, provided always that these conditions do not exclude or
restrict Funky Fairy Cake Stop’s statutory liability for death or personal
injury arising from any negligence on Funky Fairy Cake Stop’s part or liability
imposed by statutory implied terms in Consumer Contracts.
Funky Fairy Cake Stop will always do the best it can to
ensure delivery dates agreed are achieved for the provision of the goods or
services however the Company cannot accept liability for delays and time shall
not be of the essence
We warrant that on delivery or collection the Cakes shall
conform to their description as set out in the Order Confirmation, be of
satisfactory quality and comply with all food safety, statutory and regulatory
requirements in the UK. We will not be held responsible for customer
disappointment of the design or the interpretation of the cake as long as it is
made in line with the customer’s pre agreed requirements set out in the order
confirmation and will face no consequent liability.
The warranty does not apply to any defect in the Cakes
arising from willful damage, accident, negligence by you or any third party, if
you use the cake in a way we do not recommend, your failure to follow our
instructions or any alterations you carry out.
As our cakes are made in an environment where nuts, egg,
milk, gluten and other allergens are present.
We cannot guarantee that any cake is entirely nut free although we make
every effort to ensure that allergies are accommodated.
We cannot guarantee an exact replica of any cake but we will
do our best to make it so. Where colour swatches are provided we will do our
best to match as close as we deem possible. Exact colour matches are not
From time to time certain materials for our cakes may become
obsolete e.g. a particular colour ribbon. This is totally out of our control;
however we will do our best to select replacement products to reflect the
original design as closely as possible. In all cases we will try to contact you
to advise of any such changes; however we reserve the right to replace items
with component parts of equal or better quality without consultation.
If your cake contains figures made from sugar paste, whilst
edible, we do not advise
that they be eaten, due to the possible presence of dowels
(dried spaghetti or sugar
sticks) for reinforcement.
All of our figures are handmade,
and therefore, whilst we try to capture the characteristics of a particular
person if requested (such as with eye colour, hair colour, hair length, glasses
etc), we cannot guarantee a true likeness.
The cake is a fresh product containing no additives or
preservatives and it is our right to assume consumption on the day requested.
Cakes should be stored in a dry place, at room temperature, away from direct
sunlight and sources of heat in the box provided. They should NOT be
Funky Fairy Cake Stop and the customer expressly agree that
the cakes and all goods purchased from Funky Fairy Cake Stop remain the
property of Funky Fairy Cake Stop until paid for in full.
Delivery and Collection
All orders may be collected free of charge from Funky Fairy
Cake Stop by prior arrangement. A signature is required on collection
confirming you have received your order in good condition and as specified.
accept no responsibility for any damage sustained to the cake once it has been
If delivery has been requested we will deliver the cake on
the day set out in the order confirmation to the address provided. We do not
offer specific delivery times.
When delivering to a wedding venue, we will always contact
the venue in advance to arrange a mutually convenient time for delivery. If we
set up the wedding cake we shall take a photograph of the cake before leaving
and obtain a signature from the venue confirming the cake has been received in
good condition. Should the venue need to set up the cake themselves we shall
explain how the cake is to be displayed and obtain a signature to verify I have
done so. Once the cake has been
delivered we are unable to accept and liability for any damage sustained to the
cake thereafter nor any failure to follow the instructions provided.
Price and Payment
The price of your cake will be as set out in your order
confirmation. No Vat is payable on the cakes.
A 50% deposit is required for wedding cake orders and for all other
cakes. An order confirmation will be issued detailing the final balance and
payment details. No further payment reminders will be sent and it is the
responsibility of the client to ensure payment is on time.
The balance must be paid in cleared monies no later than the
date set out in the order confirmation by bank transfer to the account
specified, cash or cheque made payable to Mrs S J Lote.
If payment is not received by the date specified this shall
be constituted as breach of contract by the client. We reserve the right to
hold the order until payment is made in full. When payment is late we accept no
responsibility should we be unable to purchase the required stock or equipment
to make the cake as laid out in the order confirmation. In these circumstances
the cake will be made as close to the order confirmation as possible with no
redress or liability on Funky Fairy Cake Stop.
All designs and intellectual property rights remain the
property of Funky Fairy Cake Stop.
We reserve the right to use images of your cake for any form
of advertising including web based promotions, brochures, galleries and
competitions. It is advisable that you make a copy of all documentation
received from Funky Fairy Cake Stop for your own benefit.
This Agreement together with Order Confirmation documents
provided constitute the entire agreement and understanding between the parties
relating to the order. Except as may be expressly stated in this Agreement, it
supersedes and cancels all prior agreements, statements, representations,
understandings, negotiations and discussions, whether oral or written, between
the parties. Each of the parties acknowledges and agrees that in entering into
this Agreement it does not rely on any statement, representation, warranty or
understanding made prior to this Agreement save to the extent that such
statement, representation, warranty or understanding is incorporated into this
Agreement. Each of the parties acknowledges and agrees that in entering into
this Agreement it has not relied on (or has been induced to enter into this
Agreement by) any statement, representation, warranty or understanding made
prior to this Agreement. Nothing in this paragraph excludes any liability for
In the event that any one or more such provisions of this
Agreement should be deemed to be invalid or unenforceable, such invalidity or
unenforceability shall not affect the validity and enforceability of the
remaining valid and enforceable provisions thereof which shall be construed as
if such invalid or unenforceable provisions had not been inserted.
The parties agree to submit to the non-exclusive
jurisdiction of the English courts.
Any headings utilised in this Agreement have been inserted
for the convenience of reference only and should in no way restrict or
otherwise affect the construction of the terms and conditions hereof.